Periphonics Voice / Touch-Tone Response Unit
Customer Acceptance and Installation of New Software /
Software Enhancements to Response Unit and Supporting HP NonStop Application
Included in my tasks as part of the Customer Support team was the support of a Phone Touch-Tone Banking application running at a major clearing bank in Denmark. It was my responsibility to see through the Customer Acceptance phase and subsequent installation of a set of software enhancements to this phone system. The system provides for on-line balances, account information and the ordering of statements by interfacing to a hp NonStop host system via a touch-tone response unit. This unit deals with incoming telephone calls by speaking digitised voice messages to the caller in response to touch-tone input.